Optimum network outage caused by vandalism, officials say

ST. JOSEPH, Mo. (KQTV) -- Optimum customers in St. Joseph may have noticed a network outage over the weekend, one that was caused by vandalism, according to officials.

"Vandals blatantly cut Optimum's fiber-optic network infrastructure in search of copper to steal- resulting in consumers and businesses losing their internet connectivity," according to a news release.

Optimum said it reported the incident to local authorities and emphasized the unnecessary disruption to not only itself and customers but also to law enforcement.

"These crimes disrupt vital services such as 911 emergency calling, putting public safety at risk and highlighting a growing challenge for service providers and residents alike," the release detailed.

Because of the incident and the area affected, Optimum is now urging the community to stay alert, suggesting for residents to keep an eye out for unmarked vehicles or individuals working near infrastructure without proper identification.

Optimum said, if residents notice someone who can't provide official credentials or seems out of place, to report it to local authorities, as well as Optimum's Customer Support, who will inform its Security Operations team.

Reports can be made by visiting Optimum.com or the My Optimum app and connecting with the company via its 24/7 chat support.

In a statement to the public about the incident, Optimum expressed its apologies:

"We sincerely apologize to our customers who experienced an internet service disruption. Our teams responded immediately and restored service after our network was deliberately damaged by criminal activity. We appreciate the customers' patience and urge the community to remain vigilant and report any suspicious activity to local authorities."