SJFD new alerting system now online

ST. JOSEPH, Mo. (News-Press NOW) -- A $420,500 project featuring a new Westnet alerting system, implemented to speed up the dispatching of emergency calls, is now in use, according to a City of St. Joseph press release.

The internet-based system was installed in August at the city's communications center and allows automated dispatching of fire personnel while an operator remains on the line to gather more information.

Fire teams originally had to wait for the operator to break away from a call to be dispatched; now, citizens calling will have the operator on the line at all times.

The computer-automated voice uses "heart-safe tones" to lower responders' stress levels.

The implementation is expected to have a positive impact on the city's Insurance Services Office (ISO) rating, which is used in setting homeowner and business premiums.

The project was paid for using funds from the American Rescue Plan Act.