St. Joseph sewer customers receive calls about billing error
ST. JOSEPH, Mo. (News-Press NOW) -- Some St. Joseph sewer customers are receiving calls from city representatives regarding a billing error.
According to the City of St. Joseph, approximately 230 of the city's 27,000 sewer customers are affected by the issue.
The 230 customers are enrolled in an auto-pay program and had their accounts debited about three weeks early for the September billing cycle, due to a processing error.
The city said customer service representatives are contacting those affected to discuss options for resolving the issue. The accounts affected include both residential and business customers, with billed amounts for the majority ranging from $10 to $100.
Those impacted by the issue can choose one of two options when contacted by a city customer service representative.
- Take no action and allow the early payment to cover their September bill.
- Receive a refund now and be billed in September as usual.
City customer service representatives won't ask for banking, Social Security or their financial information when calling impacted residents.
In a press release sent to News-Press NOW, the city issued an apology on the matter:
"The City of St. Joseph apologizes to those inconvenienced by the error. Staff members are working with the billing software vendor to make sure similar issues are prevented in the future."
