USA800 is celebrating 20 years of business in St Joseph. As a contact center, it provides customer support through inbound and outbound voice, online chat & e-mail channels to millions of customers a year.
The company employs more than 500 people throughout each year and provides an additional 200 jobs at various times of the year operating 24/7.
USA800 is currently hiring for customer service advocates and always looking for candidates with strong customer service skills. Its annual payroll has exceeded $10 million this past year, leading to further investment in the community.
Helen Hendrix has been an employee for more than 19 years.
“Over my years at USA800 it is the family environment; we try to take care of each other,” she said. “We just have a lot of caring people here and that is what I like about it. I have watched our technology develop and how our business has grown from a little call center on the fifth floor of N. Fourth Street with roughly 75 people to what we are today with over 500 employees. From moving out of our small facility downtown to 5804 Corporate Drive and expanding the building twice since moving. This is an exciting time for our company. Not a lot of businesses stay in business for more than 20 years and that makes this special for us.”
Beginning Sept 11 USA800 will begin a month-long celebration with fun activities, snacks and food provided each week for employees leading up to its Customer Service week starting on Oct. 2.
On Sept. 26 it will officially celebrate 20 years in St. Joseph with a dunk tank in which employees will be able to dunk their favorite managers & director. It also will provide a nacho bar and plans to set off 20 lanterns to commemorate its 20 years in St Joseph