Man thrived 58 years as a car dealer
Robert Crouse, 85, started Crouse Brothers Motors in 1946 and ran it until 2004, after suffering from a stroke. He's been in the car business for nearly 60 years, even selling cars at his father's dealership in St. Joseph when he was as young as 11 years old.
The small-town businessman drove a 1954 Ford but had his eye on a 1956 Chevrolet Bel Air. Bob Crouse laughs, remembering the day he tried to close the sale.
Understand the times. A half-century ago, car dealerships had a viable place in the rural communities of Northwest Missouri.
Tarkio businesses sold new Buicks, Fords, Oldsmobiles and Cadillacs. In Rock Port, customers could buy new Chevrolets and Plymouths. Oregon had a dealership, and Mr. Crouse ran his garage and showroom in Mound City.
Understand, too, that dealers in those days shopped for customers as much as customers shopped for cars. Mr. Crouse, who got the Oldsmobile contract in 1946 and the Chevrolet dealership two years later, had salesmen out in the countryside, going farm to farm and trying to move the products.
One salesman felt a deal approaching with the businessman, who owned a filling station in Fairfax and a little restaurant behind it. Mr. Crouse accompanied him one morning as backup.
When they arrived in the Atchison County town, the men spotted the license plates of several dealers. They joined the other salesmen in the restaurant, none of them wanting to jump first. Then, the businessman walked into the dining area with the Chevy dealer from Rock Port patting him on the back.
"I told the boys we might as well pack up and go home," Mr. Crouse recalls. "That deal's done."
The Mound City dealer knew well this territory. And as new car dealerships vanished from the rural landscape, Crouse Motors remained a community pillar until its founding owner retired five years ago.
Bob Crouse rolled with changes in the automobile industry, adapting as prices escalated, imports increased and the rural demand shifted from cars to pickup trucks. Reflecting on the state of the car business today, he speaks with melancholy of Detroit's great collapse.
"To think that General Motors would take bankruptcy," he says. "If you'd told me that, I'd say you've got to be dreaming."
Mr. Crouse operated his business 58 years. But his experience with cars went back almost to the womb.
Bob was born in 1924 in Oregon, Mo., his father running that town's Chevrolet agency and later selling Pontiacs and Fords.
"He grew up in a garage," says Jeane Crouse, his wife of 67 years.
From a scrapbook comes a Pontiac corporate newspaper from September 1936, an article boasting of the company's "Youngest Star Salesman." With his father away and Bob left in charge, the 12-year-old sold a Pontiac.
Bob and Jeane ran off and got married a week before his 1942 graduation from Oregon High School. He tried three times to enlist for the war effort, but the military turned him down because of a hearing problem.
His father had moved to St. Joseph to open a used car business, and Bob worked for him, traveling the region and hauling back vehicles. Bob and his brother, Paul, wanted to establish a car dealership in a small town. A property in Oregon fell through, so they picked Mound City.
The Army, disinterested earlier, came calling on Bob, inducted this time and sent to Arkansas and Oklahoma, where the military taught him lip reading and fitted him for a hearing aid.
With the war's end, he returned to his car business dream and sought financing. Bankers he knew in St. Joseph wouldn't loan money for the Mound City business. A General Motors subsidiary would finance new Oldsmobiles, but he only got about one car a month. To buy and sell used cars, he needed local backing.
Rejected by another lender, Bob found himself on the corner of Fifth and Edmond when a sign caught his eye. It read: "The Morris Plan - We Loan Money."
He knocked on the door of Bill Glassbrenner, who quizzed him for two hours about his history, his business vision. At the end of the chat, the man behind the desk agreed to back Mr. Crouse's venture. Used to being turned down, the car dealer could hardly believe a stranger would provide his stake.
"He told me, 'I loan money to people. I have no doubt you'll pay me every penny that you borrow from me,'" Mr. Crouse says.
The men did business together for years. The first new car sold by the Crouse Brothers Garage was an Oldsmobile 78 DeLuxe, an eight-cylinder monster that listed for $1,587. Mr. Crouse says he sold it to Francis Thompson, who lived just north of town.
Thousands of car sales followed, and his dealerships (he would also own a Ford agency for 16 years) became parts of community life. He has seen generations of car buyers.
"I've got families that have never bought a car from anybody else," Mr. Crouse says. "There's the secret of it: Keep your word."
The car dealer sold out in 2004, yielding to his health. He views the industry's bailouts and travails now as a regular citizen, but hardly with detachment.
Grow up around a garage, and the interest never quite washes off.
Ken Newton can be reached
at kenn@npgco.com.




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weatherwitch says...
Good story! I remember my dad buying cars from Mr. Crouse's dealership when I was a kid. It was always fun when his salesman "Rip" would show up at our house with a different car for Dad to try out and we'd all go for a ride. I bought several cars from Crouse's after I grew up. The salesman (Jerry)saw my daughter at a St Joe restaurant recently and he remembered her, and he remembered every single car I had bought from him. You certainly don't find service or friendliness like that at car dealerships anymore.
November 21, 2009 at 5:50 p.m. ( permalink | suggest removal )